CONTACT US

PLEASE CONTACT US ON:

- If you are unable to checkout as there is an error for some of our users who use mozille/google chrome (when selecting REGION i.e. aberdeen), please just email in your order with your delivery address and mobile number. You should hear from us within 6 hours at most.

THANK YOU - EMAIL - rohm-uk@tutamail.com or Click Here


- Countermail coming soon, for the time being; please click on the mailbox sign 'Contact Us' at the top bar of the page and ensure to leave your contact number if it is a matter of urgency. Reply shall be within 24 hours except Friday and Saturday where it can vary.


REPLY TIME / DISPATCH TIME:

FRIDAY - Orders will only be dispatched if you have paid for Saturday special delivery or it is a back log urgent order. Replies also will be slightly slower than usual as the weekend is approaching.
SATURDAY - Orders outside the UK will be shipped on this day or urgent orders due for Monday by 1pm. Replies will most likely be on Sunday evening.

Any other day from Monday to Thursday will be usual dispatch and reply times, we tend to reply within 2 hours so please look in your Junk/Spam folder or hear a alert/vibration on your email provider and it may be us : )


REVIEW PAGE

Available by October 2nd 2017

Every review, shall receive free delivery next order and a gift.


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ORDERS WILL BE DISPATCHED 1 DAY AFTER PAYMENT AS OF THE 1ST JULY


NO MINIMUM ORDER AT ALL. WE EVEN CHARGE YOU £3 ON DELIVERY FOR SMALL ITEMS, WE MAKE £0 PROFIT ON DELIVERY !


1. ORDER EMAILS / QUERIES

IF YOU DO NOT HEAR FROM US WITHIN 24 HOURS OF YOUR ORDER, PLEASE EMAIL US FOR TRANSFER DETAILS AND ANY OTHER QUESTIONS YOU MAY HAVE REGARDING OUR FULL PROCESS (I.E. IMAGES OF GOODS BEFORE PAYMENT ETC)


2. PAYMENT

UK CUSTOMERS - BANK TRANSFER + POSTAL ORDER + WESTERN UNION + MONEY GRAM

EUROPE/USA/ASIA/AFRICA - WESTERN UNION OR MONEY-GRAM (We will reply to you with the details required)

BITCOINS - LET US KNOW IF YOU WISH TO PAY VIA THIS METHOD

PAYPAL - WE DON'T ACCEPT THIS SO PLEASE DO NOT ASK US FOR THIS OPTION


3. SHIPPING

UK £3 - FIRST CLASS SIGNED FOR (REQUIRES SIGNATURE UPON RECEIPT, IF NO SIGNATURE, IT WILL GO TO YOUR LOCAL ROYAL MAIL)

UK £5 - FIRST CLASS SIGNED FOR (AS ABOVE) (THIS IS FOR A SMALL PARCEL SIZE, ABOVE IS LARGE LETTER THIN PARCEL)

UK £8 - SPECIAL DELIVERY BY 1PM (AS ABOVE BUT IT IS EXPECTED TO ARRIVE BY 1PM AND WITH FULL TRACKING)

UK £10 - SPECIAL DELIVERY BY 1PM (AS ABOVE BUT FOR PARCELS ABOVE 1KG)

UK £15 - GUARANTEED SATURDAY DELIVERY BY 1PM (SIGNATURE AND FULL TRACKING)

EUROPE £10 -  3 TO 5 WORKING DAYS FOR PARCELS UNDER 1KG, FULL TRACKING AND SIGNATURE IS OPTIONAL

EUROPE £15 - 3 TO 5 WORKING DAYS FOR PARCELS ABOVE 1KG, FULL TRACKING AND SIGNATURE IS OPTIONAL

USA £15 -  5 TO 10 WORKING DAYS WITH THE OPTION OF SIGNATURE, FULL TRACKING PROVIDED

Western Europe: 3-4 working days
Eastern Europe: 3-5 working days
USA East Coast: 5-7 working days
USA West Coast: 5-10 working days
Canada: 5-10 working days
South America: 7-10 working days
Australia: 7-12 working days
New Zealand: 7-14 working days
Asia: 10-14 working days
4. OTHER
IF YOU DO NOT PAY WITHIN 72 HOURS OF YOUR ORDER, IT WILL BE CANCELLED 
IF WE MISS THE SPECIFIED TIME RANGE FOR DELIVERY, WE SHALL REFUND YOUR PAID DELIVERY
IF WE MISS OUT ANY ITEMS OF YOUR ORDER, WE WILL SEND A GIFT + DISPATCH ANOTHER PARCEL INSTANTLY WITH NO EXTRA COSTS
IF YOU FIND ANOTHER PRODUCT CHEAPER ELSEWHERE AND IT CAN BE DELIVERED AT THE SAME TIME AS US, WE WILL MATCH IT 
IF UNHAPPY WITH OUR PRODUCTS, LET US KNOW AND WE CAN REACH A MUTUAL AGREEMENT...HAPPY SHOPPING GUYS AND GIRLS.

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